FAQ
How do I check my order's status?
To check the status of your order, you can either log in to your account or reach out to our customer service team.
How does personalization work?
If an item can be personalized, you will see the option to do no personalization or to personalize when adding the product to your cart.
If you would like to personalize your item, select "Personalize" and then enter in the initials you would like.
You will see a preview of what your item will look like before purchasing.
I need to change my shipping address.
Accidentally ship to the wrong place? Not to worry. Please reach out to our customer service team as soon as possible so we can get your order to the right address.
My product arrived damaged.
If your product arrived damaged or is defective, please reach out to our customer service team as soon as possible.
I need to cancel my order.
We understand things happen. If you placed an order on accident or need to cancel your order for another reason, please reach out to our customer service team as soon as possible.
I want to return my order.
Returns are only available for non-personalized items. Please reach out to our customer service team so we can further assist you.
Will I be charged shipping on a return?
No, you will not be charged an additional fee for returns.
My question isn't listed.
For all other questions, please contact our customer service team and we will get back to you as soon as possible.